Frequently Asked Questions

Everything you need to know about shopping with DVL® Official

How long does shipping take for my DVL® order?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are final and eligible for exchange only.

How do I ensure I choose the correct size?

Each product page features a detailed 'Size & Fit' guide. We recommend measuring a similar garment you own and comparing it to our size chart for the most accurate fit.

What payment methods do you accept?

DVL® Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select 'Buy Now, Pay Later' services like Klarna and Afterpay.

Are DVL® products sustainably made?

We are committed to ethical fashion. Our collections utilize premium, durable materials designed to last, and we partner with manufacturers who adhere to fair labor practices and environmental standards.

How can I track my package after it has shipped?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.